So, I meant to do this before I went on my second spring break, also known as the “Royal Decree Holiday”, but I’m clearly not motivated to write every day, which is probably why I’m still not getting paid for my words. Alas. So without further ado, let me tell you all about the places that I stayed during the two (separate) weeks of holiday in the Middle East this spring. Although this is mainly a “review” post to help other people decide where to stay, I still hope some of you will enjoy the stories.
Al Ula ARAC Resort, Saudi Arabia
This was my hotel in Al Ula, Saudi Arabia when I decided to go see Madain Saleh. Al Ula is a very small town and has only 2 hotels. (Booking.com swears now there is a “tent camp” option, ooo.) I scoured the internet for reviews, but neither one was well spoken of. It seems that since they basically know that they have a monopoly on a world heritage site that they don’t actually have to provide service and can charge whatever they like.
I will admit, the resort was very pretty. The grounds had well cared for trees and lawns (actual grass!) and even some flowers trying to bloom. The view was stunning, but I get the impression that would be true nearly anywhere in Al Ula since it is surrounded by great sweeping cliff-like mountains. And the room was clean, which has not always been my experience in travelling. However, my positive things to say basically end there.
When I arrived with my guide who had picked me up from the airport, the receptionist was unable to find my reservation, even though I had printed out a copy of the website’s receipt and confirmation number. After keeping me standing around in the lobby for a while (this is after my all day travel and 7 hour layover stuck inside the Madinah airport), my guide told them to just find a room for me and sort it out later. So they did. However, the room had not been prepared? I guess, since the hot water tank was switched off when I arrived so I had no hot water to bathe with, and would have to wait several hours for the tank to heat up.
I also avoided the restaurant entirely because of the price gouging. My guide took me by a local restaurant where I got a very tasty dinner for much cheaper. The prices are rather insane and the quality of the food, from what I gather from others, is nothing to write home about.
Having to bathe cold, I was somewhat grateful for the blankets, but had to put both bed’s blankets on me to get warm, since the room lacked heat as well. I know it’s Saudi, but February in the desert at night is NOT warm.
At breakfast, I went into the lobby to get some coffee from the little shop there whose sign proclaimed it to open at 8am, however it was completely dark and the receptionist told me they didn’t open until 2pm… which would have been less of an issue if they had bothered to update the rather large sign in front of the counter. So I slunk into the restaurant which only served buffet style breakfast (90 SAR) and had no a la carte options. There I purloined a cup of the “American” coffee, but since there was no staff anywhere to ask the price, I gave up and went back out to the courtyard to enjoy my leftovers and coffee with the stunning mountain view.
As if all of this weren’t disappointing enough, a couple weeks after my holiday, I got an email from booking.com telling me that since I hadn’t stayed in the room or cancelled that I would be charged anyway. Whut? The fine folks at Al Ula ARAC who couldn’t find my booking registration at check in apparently found it later and filed a claim for payment, despite having been paid when I checked out. And this is why, even though I pay a foreign transaction fee, I like to use my MasterCard to pay for big items like hotel rooms. Papertrail.
After a couple more weeks of sending the original receipt, a print screen of my bank statement and a photo of the room I stayed in, booking.com finally agreed that yes, I really had stayed there and they would inform the hotel.
And the rub? I don’t think I can in good conscience recommend the other hotel any better, because it has even lower ratings and more complaints. So, if you’re going to Madain Saleh (which you should if you get the chance cause it’s quite cool), just resign yourself to a cold shower and an overpriced dining experience with unhelpful staff, then get out and enjoy the city where there are cool people, nice restaurants and excellent things to see.
The Jordan Tower Hotel, Amman
My next stop was in Amman, Jordan. I really wasn’t planning on staying there long, just one night before heading out to Petra, so my criteria in booking were primarily about cost. I booked a bed in the all female dorm at the Jordan Tower because it was going to cost all of 7$ (5JD) and included breakfast. I wasn’t expecting too much, but boy was I surprised.
A staff member contacted me shortly after I made my reservation and introduced himself and what services the hotel offered, asking if there was anything else they could do to help. We exchanged a few emails about my plans in Jordan and he gave me tons of information about transportation options and ideas for what else to do. I ended up using their driver service to pick me up from the airport, which was nice since it was about 3am when I came in and was saved all the trouble of looking for or haggling with a taxi.
The manager decided not to bother with the official check in that night and simply showed me to the room so I could go to sleep. My one and only complaint of this whole place is that the dorm was listed as 4 bed and turned out to be 4 bunk beds, so 8 people. I think in the end that didn’t matter too much because all the ladies were super polite and I didn’t even hear them when they got up a few hours after I came in to go on their own adventures, but it still would have been nice to know.
Breakfast was really nice, bread and cake with lebnah and jam, also fresh egg and veggies and bottomless hot coffee or tea. I sat by the window enjoying the downdown view as I soaked upt the good food and coffee. During breakfast the staff helped me feel out my options for getting to Petra, looking up prices for rental cars and private drivers as well as bus station information. They really were awesome. When I checked out that morning, heading off to see the Roman Theater and then on to Petra, I didn’t really expect to see them again.
The next day, when I returned to Amman from my overnight in Petra, I had several hours to kill between when the bus arrived and when I needed to be at the airport. I had sort of considered heading back to the hotel simply because it was familiar and I knew they would help me find a place to eat and possibly something to do. I headed off the bus considering how best to flag down a taxi, but to my surprise there was a driver there with my name on a sign!
The Jordan Tower had sent their driver to pick me up at the bus stop based on our emails of my plans, even though I had not made any specific arrangements. I suppose if I hadn’t wanted a lift, I could have just said no thank you, but it was dark and cold by then, and I loved the idea of a car waiting to take me somewhere warm. The driver had thought he was taking me to the airport, but I explained that I still had a long time yet and would he mind taking me back to the hotel instead?
There I got a huge bowl of steaming soup, some kind of flavorful broth with what seemed like giant couscous and a heaping plate of bread. I also met a fellow traveler, who you can read a little more about in Spring Break Vol. 6. We hung out in the lobby chatting and drinking coffee until it was time to go and were also able to split the cost of the car back to the airport.
I cannot recommend this place enough. It’s small, and up a flight of stairs behind some kind of junk shop, but it’s amazing. Best service, really above and beyond, plus clean rooms, good food and nice fellow guests. If you are ever in Amman, go check them out.
The Rocky Mountain Hotel, Wadi Musa (Petra)
This place also turned out to be pretty amazing. I decided I needed 2 days in Petra, so I booked an overnight room in the nearby town of Wadi Musa (nearby meaning a few minutes drive from the park entrance, if you felt like adding another 20 minutes of walking to your hours of park exploring, you could even walk there). My bus dropped me off right at the door, and they got me checked in pretty fast, since I wanted to get up to the park quickly. I had planned to get to Petra earlier, but as events transpired it was already after 3pm. When I couldn’t find a taxi to take me down to the park entrance, Jane (the owner) said she had to run down to the market anyway, and gave me a ride the short way.
When I got back to the hotel after dark, I waited briefly with some other guests in the lobby for our ride over to her husband’s property, an outdoorsy tent hotel (heated tents, and a generator for wi-fi) up in the mountains, where we had a Bedouin dinner. The dinner was pretty standard for me, but would probably be a cool experience for someone who doesn’t live in a half Bedouin town already. And the setting was astonishly beautiful. Far from town we had a great view of the stars, and they had set up paper lanterns on one of the nearby rock faces.
Sadly, my one complaint about the Rocky Mountain is the timing of their hot water. I understand the need to conserve both water and electricity where they are, so hot water is only on for a few hours each morning and evening. In theory, I have no issue with this, but since her husband’s hotel’s dinner didn’t get us back to our hotel until after hot water time, it seemed like poor planning. I know a lot of people prefer to shower in the morning, but I like a hot shower before bed, especially when I’ve been travelling all day and want to wash the road dust off before climbing in clean sheets. This was the 3rd hotel in a row with no pre-bed hot shower for me, so it was a little disappointing.
Everything else was great. Although the heater in the room was off until I got back (did I mention Petra is cold at night in February?), it worked really quickly and I was soon warm and slept comfortably. Breakfast was again included on the rooftop restaurant where we had a stunning view of the valley with our traditional Jordanian breakfast (eggs, fresh veggies, bread, lebnah and jam).
The hotel also provides a shuttle service to the Petra gate 2 times each morning and each evening, so I got another ride back to the park. I was also able to request a packed lunch for my day, since there’s only a few places to eat inside Petra and all are expensive. I got a simple sandwich with some snack cakes, a candy bar, a juice box and come “all natural” corn puffs. It sounds like a lot of junk food, but when you’re hiking all day, high sugar and carbs is actually pretty welcome. There was enough food for my lunch in the park, a snack on the way out of the park, and a dinner on the bus back to Amman for 8JD.
Jane was also really helpful with information about the area. I asked her several questions about the locals I had met on my first day including safety, general expectations and trustworthiness as tour guides as well as what I should expect to pay for certain tour services. She also helped me figure out the bus schedules to make sure I wouldn’t miss the only bus out of town that afternoon, and kept my bag for me after I’d checked out until I was ready to leave town.
Maybe there’s a better place in Wadi Musa (there is a Movenpick after all), but I can’t imagine you’ll get a better deal for the price than the Rocky Mountain, plus you’ll be supporting small business so it’s really win-win.
Tamani Marina Hotel, Dubai
This was the last stop on my February trip. I had planned to spend 3 days in Dubai, and after being highly disappointed in the quality and price of hostels there, I went into fantasy mode and just started randomly checking the prices of hotels near the beach. Most of them were way outside of my price range, but then suddenly my cursor hovered over one that popped up a really reasonable rate! I checked about 4 more times incase there was a catch, but since booking.com has free cancellation, I decided to go ahead and book it, then do more research. If it turned out to have a horrible reputation later, I could always cancel and find something else. However as I continued to research the hotel, it looked like it was a pretty nice place, and moreover that I had something close to a 60% discount on their normal rate.
And thank goodness I did. Because if I had paid full price for that, I would have almost certainly been outraged. As it was, I was just a little miffed.
When I first arrived I had quite a wait while another guest harangued the girl behind the counter about having to show his passport again. I kind of thought he was being a douche and felt bad for her, so I tried to just relax in the lobby and wait it out rather than complain and add to her problems. When they finally did get someone to me, I was chastised for “checking in late”. I had arrived at the hotel around 2pm, which is standard check in start time for most hotels in the world. I flew into Dubai around 9am and knew I wanted to do some shopping, but wasn’t sure how long it would take. Apparently because I had told them I might arrive early, that meant I was now late. And they had given my room away.
The clerk said they were all out of singles now, but I could have a larger suite for just the increase in city tax. I guess I could have stuck to my guns, but I really wanted a bath and a bed after so much travelling, and the tax wasn’t all that much so I agreed. The room was insanely huge. I think two families could have stayed there comfortably. There were two furnished bedrooms, plus what seemed like another empty room, four bathrooms, a giant living room, dining room and expansive kitchen. There was also a washer/dryer combo unit, so I dumped in my clothes and went off to bathe. The baths win all the stars. I also took a short nap. But even after all of this, my clothes weren’t done. I managed to pull out everything but two lightweight items so they dried faster, but this left me with a pile of wet laundry.
Why not just leave it running while I went out for the evening? Well, it seems even in luxury hotels, you have to put the key card in the wall to turn on the power, so as soon as I took the key to leave, the machine would stop running, leaving my wet laundry to get stinky. So I called down to ask for another key. This shouldn’t be hard, and it really shouldn’t be a negotiation or an argument, but it took a really long time to explain the situation and make it clear that I was not going to be held hostage in my room by their stupid electricity issues, so they needed to bring me a key.
The next day, I tried to ask their tourism desk, the people whose job it is to know what tourists staying at their hotel can do, where the Big Red Bus stop near their hotel was. I should point out that it’s less than a block away, and one of the largest tour bus operators in Dubai. They actually knew the company, but insisted that there was no stop near them, pulling out an outdated map to try and prove it to me. I had to cut and run, since debating the issue with them was just going to make me miss the bus they knew nothing about. Later on, when I brought them an updated map for their records to help future guests, they treated me like I was something on the bottom of their shoes.
Housekeeping managed to steal or throw away some of the groceries that I’d bought at the Carrefour next door, while at the same time leaving trash and dishes that needed cleaning. One evening I decided to order food in because I was just too tired to go anywhere, but there wasn’t a room service menu in the room. I called down to ask for one and they told me, rather annoyed, that it was in the binder next to the television. Now, the suite is the size of a large house, so not being able to find something right away isn’t all that odd, but there was no menu in the binder. So I called back, and had to argue with them, again. I feel like if I was asking for something odd or unreasonable that the staff might need to disagree, but if you’re asking for something like an extra key, a menu or a towel, there shouldn’t need to be a discussion. The guest says ‘please bring me x’ and the hotel staff say ‘sure no problem’. Even when someone finally showed up with a menu, I had to show them the menuless binder before they would hand it over! At least the food was tasty.
Also, on the day I needed to take a taxi instead of the bus, one of the hotel staff stepped up to me as I headed for the line of taxis and asked if I needed one. I replied that yes I did. This didn’t seem odd at the time since I’ve seen lots of places have deals with drivers or queues and try to make sure that guests get into waiting taxis in order. The guy told me they had metered hotel taxis, stressing the meter. Unfortunately, it wasn’t a standard meter and ran almost double the city taxi rate. The car may have been nicer, but I felt lied to. They could easily have been upfront about offering “luxury” or “private” cars at a higher rate, that’s what Uber does and it works just fine. And I might even expect local drivers to try to claim they’re homemade meter is just as good as a taxi. But I was pretty upset about having been deceived by the hotel staff where I was a paying guest.
By the time I was ready to leave, I had more sympathy for the guest I’d seen on the first day than the staff. After several days of being treated this way in a supposedly luxury hotel, it was about all I could do not to loose my cool with the staff too. The only thing that really made it bearable was my discount, but this place is no way worth it’s normal price tag. The best thing about it? Walking distance from the Barasti Beach Bar and Carrefour.
Thus concludes the Spring Break portion of my accommodation reviews. During the Royal Decree Holiday I stayed in 2 more places.
Bedouin Garden Hotel, Aqaba
I have a lot of good things to say about this place. However, when I first arrived I thought I’d made a terrible mistake. I came in after dark, having driven from Tabuk after school Thursday and planning to leave for Egypt on the next day. Aqaba was just meant to be a resting spot in my journey from Tabuk to Sharm el Sheikh. When I was shown my “single” it had three beds crammed in, and there was no TV or (far more important) wi-fi, despite the fact that both of these had been advertised on the website. There were also several large flies in my room.
Reminding myself that it was just one night, I gritted my teeth and decided to bear it. I got some dinner (which was quite generous and delicious), chatted with the Filapina server and went to bed. My ferry to Egypt didn’t leave until around 6:30 the next evening, but the hostel looked much better in the light. There were flowers in bloom and lots of “Bedouin tent” style outdoor seating areas. I figured I could just enjoy the weather and read my book until it was time to go. Breakfast was simple but good and I got to chat with some Pakistani guests who were also out of Saudi for the holiday and heading to Petra.
There was a dive shop there, but since I don’t have my license, I kind of ignored it. I bid good travels to my breakfast companions and took my coffee over to some cushions in the shade to relax and read. The full story of my Friday adventure will be told in another post, but my plans of quiet reading were fully and enjoyably foiled. I had a great day at the Bedouin Gardens, and as it turned out accidentally ran off with their key, so I came back again the following Friday as I was making the reverse journey and spent several more hours there.
So, yeah, the rooms aren’t much. You’re not going to watch movies on satellite TV in your room or surf the web from your laptop, but if you give it a chance, you won’t miss those things at all and you’ll only be in your room to shower or sleep. Wonderful people, amazing place, beautiful beaches. I recommend it to anyone who wants to get out of the city and see the beach in Aqaba.
Park Inn by Radisson at Sharm el Sheikh
This was another one of the luxury deals that I found online. Not quite as big a discount as Tamani, but Sharm is so insanely cheap because the Egyptian Pound is very weak and business are dropping prices to attract tourists back after two revolutions destabilized the country. I should mention, I felt totally safe the whole time.
The resort is insanely huge. Buildings and buildings full of rooms, two swimming pools, two restaurants, 5 bars, a private beach across the road, a water park on the premises, and a gym + spa. It took me about 45 minutes to walk around the whole thing. Plus there were shops and bars outside too.
My very low price tag included 3 meals a day (but really more, because poolside snacks were served all day) and free local booze, which amounted to pretty low end stuff, but free and unlimited goes a long way to making up for quality. It was a really beautiful place, the staff were if anything too friendly, the food was decent, although not 4 star. In terms of value for money I can’t say enough.
I had a few issues, since nothing is ever perfect. I had some trouble with overly flirty staff pushing me for a phone number or to come out with them after work to some local bars. I think if I had been with a group, that might have been fun, going out with the locals and seeing local bars, but since I was alone it just made me uncomfortable, especially coming from people I would see every day in the dining room or bar. The good news is that the one time I felt something went to far, I commented that I thought it was not appropriate and he stopped instantly, so I think they have just found that more often than not, guests respond well to the attention and so do it to everyone.
I also got food poisoning. Normally this might be enough to turn one off of a restaurant, but I know that it’s a normal hazard of international travel. Honestly, considering everywhere I’ve gone in the last few months, I’m surprised this is the only time it’s happened. I’m less upset about the illness than how the hotel handled it. I know I was already getting a cheap deal, but it would have been appropriate for them to offer some kind of recompense, especially since I had to delay my trip to Cairo at extra expense. Instead they just awkwardly tried to change the subject when I brought it up.
Housekeeping was adorable, if overly persistent. If I forgot to put up the do not disturb sign when I went to take a nap, they would just knock and knock and knock. Once they even had reception call me to ask me to let them in. But, to be fair, any time I had that sign up, they were quiet as mice. They also would shape my new towels into various animals on the bed and bring fresh flowers into the room.
I also noticed there was plenty of kid specific entertainment, as well as nightly activities on site like karaoke or dance performances, and daily poolside activities like yoga and water aerobics. I myself was mostly a bum, sitting poolside with a gin and tonic in hand, but there seemed to be a lot to choose from.
Overall, I still would recommend this place. It’s a really nice resort with lots to do and it’s easy to see many places around Egypt on day trips from Sharm. It’s less pricey than some of the swankier places, but it’s still more than nice enough to make you feel like you’re on a pampered lux vacation and you can easily spend a week or two there without breaking the bank.
So what have we learned? Well, I can tell you for sure that all my best vacation experiences are shaping up to be at tiny hole in the wall mom and pop stop type places, while the big fancy resorts are somewhere between just ok and a let down. I’m still planning to drag friends and family to some of the resorts because I think they’ll be more fun in groups and easier to do with kids than my solo traveler preferences, but it is sort of a relief to know that I not only don’t have expensive tastes, but might actually enjoy myself more at the cheaper options!
Thanks for reading, I hope it was entertaining or maybe even helpful. Check out all the adventures surrounding these hotels in any of the Spring Break 2015 posts or the soon to be published Royal Decree Holiday posts! 🙂